Service and Maintenance Plans
Ensure Peak Performance for Your
Concept2 RowErgs, BikeErgs, and SkiErgs
Professional, reliable service and genuine Concept2 parts from REBEL Elite Fitness in Dubai and Abu Dhabi
Concept2 BikeErg
The Concept2 BikeErg is the latest addition to the Concept2 family of sport-based ergometers.
Concept2 RowErg®
The Concept2 RowErg® is the same machine used by Olympic and elite-level athletes.
Concept2 SkiErg
The Concept2 SkiErg makes the sport of Nordic skiing available to everyone.
Benefits of Our Specialised Maintenance Services
You’ve invested in the best because you demand excellence from your fitness equipment. At REBEL Elite Fitness, we’re here to ensure your Concept2 equipment stays in peak condition, just like the athletes who use it. Our experienced technicians specialise in servicing, maintaining and repairing the full range of Concept2 RowErgs, BikeErgs, and SkiErgs, providing you with fast, reliable service and genuine Concept2 parts.
Reduce the total cost of ownership and increase the lifespan of your premium fitness equipment by proactively maintaining your equipment.
- We only supply and fit original Concept2 parts and accessories
- We facilitate warranty claims for genuine Concept2 products
- We offer professional and efficient on-site cleaning and maintenance services
- We provide calibration services for the full range of Concept2 machines
- We offer efficient booking processes with excellent turnaround times
We offer a Complimentary 1 (one) year Maintenance Plan for Concept2 Equipment purchased from REBEL Elite Fitness UAE.
Who We Serve
Gyms
Keep your gym at the forefront of fitness with our specialised Concept2 service and maintenance plans. Designed for gyms, high performance fitness centres and even individuals with home gym setups that prioritise quality and performance, our maintenance services ensure your Concept2 RowErgs, BikeErgs, and SkiErgs are always in top condition, minimising downtime and increasing equipment lifespan.
High Performance Centres
In high-performance sports, every detail matters. REBEL Elite Fitness offers comprehensive service plans tailored for High Performance Centres, ensuring that your Concept2 equipment meets the demanding needs of elite athletes. Our trained, experienced technicians will keep your machines in peak condition, supporting your commitment to excellence and helping athletes push the boundaries of performance.
Rowing Clubs
Rowing clubs thrive on community and competition. Ensure your members have the best with REBEL Elite Fitness Concept2 equipment maintenance services. Specialised for rowing clubs, our plans support the enduring spirit of rowers by maintaining your fleet of RowErgs in pristine condition. Trust REBEL Elite Fitness to care for your equipment, empowering your members to row towards their next personal or team milestone with confidence.
Reach out for any queries or further details about our services. Our team is ready to assist you with your needs instantaneously.
Services Offered
Service and Maintenance Packages
At REBEL Elite Fitness, we understand that the upkeep of your Concept2 equipment is vital to your facility’s success and client satisfaction. Our tailored maintenance and service plans are designed to ensure your machines continue to run at their best, delivering the premium experience your members expect. Below is what you can anticipate when choosing our service and maintenance plans.
Our packages include comprehensive inspection, part replacement and warranty management, as well as cleaning and maintenance. For pricing and more information please complete the enquiry form below.
| Feature | Basic Package | Standard Package | Premium Package |
|---|---|---|---|
| Maintenance Visits | Every 6 Months | Every 4 Months | Every 3 Months |
| Maintenance Visits per Year | 2 | 3 | 4 |
| Equipment Audits per Year | 1 | 1 | 2 |
| Complimentary Call Outs per Year | 1 | 2 | 3 |
| Preventive Maintenance | Basic | Comprehensive | Extensive |
| Repairs (Labour only) | Yes | Yes | Yes |
| Priority Service for Urgent Repairs | No | No | Yes |
| 10% Discount on Replacement Parts | No | No | Yes |
Each package includes 25 Erg Machines, with an additional fee per machine beyond that.
To provide the best possible care, our maintenance packages include:
Usage Pattern Analysis:
Understanding how your equipment is used enables us to customise the maintenance schedule for your specific needs.
Scheduled Service:
Maintenance is scheduled according to your service package selection.
Continuous Support:
Your facility will benefit from ongoing support and assistance for any issues or queries that arise during the plan duration.
Get a custom estimate for service, maintenance or repair services catered specifically to your Concept2 equipment needs.
On-Demand Repairs, Inspections and Maintenance Services
We understand that sometimes equipment issues can arise unexpectedly, disrupting your facility’s daily operations. To address this, REBEL Elite Fitness offers prompt, on-call, ad-hoc repair and maintenance services in Dubai and Abu Dhabi, ensuring that any unforeseen Concept2 equipment issues are swiftly and efficiently resolved.
Our expert technicians are ready to respond to your call, providing the same high-quality service and attention to detail that our planned maintenance customers enjoy.
Key Offerings Include
Rapid Response
Quick turnaround times for urgent repair calls to mitigate downtime.
Expert Troubleshooting
Comprehensive diagnostic skills to identify and resolve unexpected issues.
On-Site Repairs
Efficient, on-site repairs conducted to minimise inconvenience and restore equipment functionality.
Flexible Scheduling
Service calls scheduled at your convenience to lessen impact on your gym’s operation.
Quality Assurance
Use of authentic Concept2 parts for lasting repairs, backed by our commitment to excellence.
Schedule a professional on-site assessment with one of our expert technicians to evaluate your Concept2 equipment.
Enquiry Form
Please complete the form below and we will respond to you within 24 hours.
Frequently Asked Questions
We service all Concept2 equipment, including the RowErg, SkiErg, and BikeErg. We also service equipment purchased from REBEL Elite Fitness.
We recommend an annual maintenance plan tailored to your usage patterns, but our team can help determine the best schedule based on your specific needs.
Yes, we manage all warranty claims for Concept2 equipment under warranty, offering a hassle-free experience to keep your machines in top condition.
Our technicians will replace any worn or damaged parts with genuine Concept2 components, adhering strictly to manufacturer guidelines.
Our team can still perform repairs using genuine parts at a competitive rate. We’ll provide a detailed estimate before any work begins, ensuring transparency and satisfaction.
Currently we only sell, supply and service within the UAE (Dubai and Abu Dhabi). However, we recommend that you still contact us so we can help recommend a reputable service provider or provide a solution which suits your needs.